Clarifying my trip to Best Buy…

So I posted on a message board about my trip to Best Buy and the responses were either, “I had that same thing happen,” or, “Well, you’re the idiot for not looking in the A section. You could’ve done that, but it’s way more fun to feel superior to other people that you clearly think are idiots.” So I went back and left the message below in an attempt to clarify the situation.

After reading the responses to my story I feel I need to clarify a few things as I feel I’m being painted as a pain-in-the-ass-douchebag customer, which is not the case. I’ve worked in customer service for a long time and have seen those characters. I am not one of them, I assure you.

I definitely understand this is an obscure new release, but keep in mind that Best Buy was promoting this release with their coupon. A coupon that is on the Adrenaline Mob Facebook page only because it is linked from one of Best Buy’s Facebook pages called Best Buy Music Gear. On this page they say, “Be sure to pick up this amazing new Adrenaline Mob CD tomorrow at all Best Buy stores” and “This album will for sure be on our “Best 12 of 2012″ list in December.” From these statements, more so the first than the second as I just read the second comment today, I was led to believe that this release was a bigger deal to Best Buy than it turned out to be.

It has been suggested that it’s my fault for not finding the disc right away because I didn’t look in the ‘a’ section upon arriving at Best Buy. I re-read my post and I did not note that I, in fact, had done just that after failing to find the disc among the “New Releases.” So I started at NR, went to A, went back to NR when the employee approached me. From NR we both went back to A and couldn’t find it.

There are also some facts that I didn’t relay pertaining to the ‘A’ section. It began with Bruce Springsteen. When the A’s did start they were not alphabetical. Remember I found the CDs behind Aerosmith. ‘Ad’ should come before ‘Ae,’ right? I would later learn from the person I described as OCD that she didn’t like that the CDs weren’t in alphabetic order like she thought they should be. One reason they aren’t was that in her experience “young people, as well as some older people don’t know the alphabet.”

At no time did I feel superior to any of the Best Buy employees, and posting of my experience wasn’t meant to relay that “they are all idiots,” but instead to vent my frustration at the whole process and perhaps entertain a bit while doing so. “Be kind; Everyone you meet is fighting a hard battle.” I chose this space as a place to do so after reading of the hassles others experienced at their local Best Buy stores.

I want to say a huge assumption was made that my attitude was disruptive and ruined peoples days, but I didn’t really make clear in my post that I didn’t display any attitude. Not even to the cashier who, in my opinion was really asking to be vented upon. In fact, EVERYONE left the exchange with a smile. The 2nd time I went through the cashiers line I even left her chuckling a little bit. I didn’t blow up on anyone because that wouldn’t have been very productive. OCD thanked me for showing her where the discs were hiding, and sounded genuine. I don’t actually think that she could be disingenuous. She was just wired differently than most folks. So as far as I could tell no days were ruined, not even mine. My lunch was crippled a bit, but I managed.

There also seemed to be some confusion over the “rap” comment. Again, I wasn’t saying OCD was stupid because she didn’t know this CD wasn’t rap. She seemed like a pretty smart person, in fact. She was very articulate and enthusiastic, but she had some ticks that were amusing. Like when she was pointing at nearly every disc we passed and saying, “Is that it? No, that’s Adele. Is that it? No, that’s Meat Loaf. Etc.” Really it wasn’t amusing that she was saying it, but it was the way she was so excited every time she thought she’d found it coupled with the number of times in a short period of time in which she became hyper-excited only to be utterly disappointed by the CD at which she was pointing.

So that’s more of my story. I think that’s the rest of it, to be honest, but I can never be sure.

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A nearly failed attempt to shop at Best Buy.

A hassle indeed. WTF is up with Best Buy? Todays experience reminded me why I don’t typically shop there.

The CD was on the shelves, buried behind 6 or 7 Aerosmith discs, but I wouldn’t find that out for another 30 minutes.

I wandered for about 5 minutes searching before a helpful, minimally helpful I’m afraid, young lady asked if she could help me find anything. Told her she could help me find one thing. I was standing with the new releases, and apparently that was quite a silly thing to do when looking for a new release. Long story short, she looked where I already looked then got a friend and looked in a secret spot after she checked the computer and found they had 2 in stock(hiding). Then while they kept digging through the secret cache the OCD clerk in charge of CDs/Blurays comes over and was quite a sight.

She asks me the name, and I tell her Adrenaline Mob. Then she walks to the new releases and about 4 or 5 times points to something and says, “Is that it? No, that’s (enter variable here).” Variables included, SoulFly, Meat Loaf, Adele(WTF??), I can’t remember the others because I was concentrating on not laughing. The lady was probably 45-55, had nitrile gloves on, a vest, skirt, and had no markings of a Best Buy employee at all. Then came my favorite part…

I’m following her as she pointed and recited her line. Then she stops and closes the distance quickly leaving only about 6 inches between our faces and whispers, yes whispers, “Is it… rap?” I nearly died laughing, but held it together. If the question itself wasn’t nonsensical enough the look on her face was just so magically comical. Then she asks the name of the album. “Omerta.” Her reply, “America?” Anywho, she can’t find the 2 discs either. I’m told they probably have it in the warehouse and I should come back tomorrow.

Having already blown 20 minutes on lunch from work without eating, I decided I didn’t want a repeat trip tomorrow so I went on the proverbial Easter egg hunt and after another 5 minutes found the discs behind Aerosmith. I held both discs aloft and shouted, “Found em’!” Miss OCD nearly sprinted to me to learn where I’d found the discs and even blessed me for looking on my own.

So… I tried to use certificates, in addition to the coupon and boy did that seem to insert runny shit in the cashier’s Wheaties. First, I put my phone with the CD and turned the phone toward her so she could see it. Said phone is a Blackberry Bold, and the picture of the coupon was quite small, I readily admit. She scans the disc and politely pushes my phone back to me. I ask if I will be receiving a new Reward Zone card as mine is now expired. “You’ll have to call them,” she replies bluntly. Now I pointed out that there was a coupon on the phone and she picked it up, looked at it, frowned then tossed the phone, yes you read that correctly; she tossed the phone, back to me and said quite angrily, “I need the number under the bar code. I can’t scan your phone!”

If the spirit of KeithK could’ve possessed me at that very moment I would have gladly taken a back seat and given him the controls. What a bitch she was and all I was trying to do was be a customer. I asked if she needed only the numbers under the barcode or if she needed the digit on the side then the under-digits then the other side digit. Looking at me as though a fully-formed, adult, male, reproductive gland jutted fully erect from betwixt my eyes she said, and I quote, “The numbers UNDER the barcode.”

Alright, here we go…. I begin, “00048…” She interrupts, “Nope, that’s not long enough.” I reply sharply as my patience has now abandoned me, “There are more numbers to come.” And what does she say?????? “I know, but that’s not enough.” Are you fuggin serious, lady?????? So I just blast through the numbers under the barcode, all 10 of them. “Nope, that’s not enough. Usually it starts with a number on the side, then 2 groups of numbers underneath the barcode, then another number on the side.” All I could do was stand and stare, momentarily, in silence. Then I wondered aloud, “Didn’t I begin this coupon-banter exchange with a question about which numbers were required? And wasn’t I told only the numbers beneath the barcode were required?” She has no reply and I read all the numbers and the $2 drops off the final price.

I tried to use both $5 certs I had, but was told I couldn’t because the total was only three dollars and some change. That I can understand so I went back and picked up the Essential Alice in Chains since I have none of their catalog and have been meaning to rectify that for quite some time. The same cashier was much more pleasant for this purchase. Was it really the coupon that set her pubes ablaze?;

When did it become so difficult to be a customer?